We are closely monitoring the impact of COVID-19. Your safety and our employee’s safety are our top priority. The volume of orders we are receiving is substantially higher now than at any time since the COVID-19 pandemic began. Due to the surge in online shopping from the ongoing outbreak, the processing and shipping of orders may be delayed up to 5 business days. Please stay safe during this period.
Shipping costs are calculated at the time of purchase and determined by location and by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. If you have questions about this please contact our customer service dept. at 800-672-6868. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges. Orders placed by 1:00 pm EST ship same day if product is in stock. Normal delivery times are between 2 - 5 business days, depending on destination and shipment carrier.
If you wish to cancel your order before it ships, call our Customer Service Department during normal business hours at 800-672-6868. If order has shipped we cannot cancel order.
Most internet orders ship via UPS, FedEx or USPS. We can only ship to PO Boxes via USPS.
We do not accept international shipping at this time.
Express & Overnight
Express and overnight delivery orders placed after 1 pm EST will ship the following business day. If you have any questions regarding your overnight or express order, please contact 800-672-6868 during standard business hours (9:00-5:00 Monday-Friday). Any changes you need to make to the express shipping status must occur within one hour of placing the order or energysavinglighting.com will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, we must be contacted before 10am the following business day.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 30 calendar days of the delivery date (after 30 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.